Privacy Policy

1. Introduction

This Privacy Policy explains how Luxury Concierge Real Estate Broker LLC, Office A1505, The Opus by Omniyat, Business Bay, Dubai, UAE ("we", "us", "our") collects, uses and protects your personal information when you visit this website or submit an enquiry about Valia at Dubai Creek Harbour. This website is not the official website of Emaar Properties PJSC. We are committed to protecting your privacy in accordance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

2. Information We Collect

When you submit an enquiry form, we collect the information you provide, which may include:

• Your first and last name;
• Your email address;
• Your phone / WhatsApp number;
• Your property preferences (unit type, purpose of purchase) and any message you write.

We may also collect limited technical information automatically (such as browser type and pages visited) to keep the website secure and improve its performance.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and share project information — including price lists, floor plans, payment plans and availability for Valia at Dubai Creek Harbour;
• Contact you by phone, email, SMS or WhatsApp regarding your enquiry;
• Inform you about similar property opportunities that may interest you (you may opt out at any time);
• Meet our legal and regulatory obligations.

We do not sell your personal information to third parties.

4. Legal Basis

We process your personal information on the basis of your consent (given when you submit the enquiry form and tick the consent checkbox), our legitimate interest in responding to your enquiry, and compliance with legal obligations where applicable.

5. Sharing of Information

Your information may be shared only with:

• The developer or its authorised sales agents, where necessary to process your enquiry, reservation or purchase;
• Service providers who help us operate this website and process enquiries (e.g. form-processing or email services), under appropriate confidentiality obligations;
• Authorities, where required by law.

6. Data Retention

We retain enquiry information only for as long as necessary to fulfil the purposes described above, or as required by law, after which it is securely deleted.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is fully secure and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access a copy of the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Withdraw your consent and opt out of marketing communications at any time;
• Object to or restrict certain processing.

To exercise any of these rights, contact us at info@luxuryowns.com.

9. Cookies and Local Storage

This website does not use advertising or tracking cookies. Your browser's local storage may be used for basic site functionality (for example, remembering that you submitted a form). Third-party services we use (such as web fonts) may process your IP address when the page loads; please refer to those providers' own privacy policies.

10. Children's Privacy

This website is not directed at children under 18, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Luxury Concierge Real Estate Broker LLC:

• Address: Office A1505, The Opus by Omniyat, Business Bay, Dubai, UAE
• Email: info@luxuryowns.com
• Mobile: +971 54 336 6056
• Phone: +971 4 441 4387